As a small business, you always want to try to provide a WOW! experience customers will love, remember, and want to tell their friends about. These experiences don’t always happen when things are running smoothly and everyone is happy—often, it’s quite the opposite.
When your customers, clients, members, or supporters are unhappy, for whatever reason, it’s one of the best opportunities to show just how committed you are to providing them with a memorable experience.
But what happens when that unhappy customer goes to your Facebook Page to share their negative feedback? How do you deliver a WOW! experience then?
Here are 5 tips to turn a disappointed fan into a happier customer. [Read more...]