You may have heard that “relationships” are important when you’re trying to grow your business.
But what does that actually mean?
The relationship a business owner has with its customers is often the defining characteristic of that small business. More than advertising, outreach, and promotion, you know that word-of-mouth recommendations come from these relationships and are the biggest source of new business.
Here are the three important factors that allow you to create successful relationships with customers and why they’re important: